Contact us today: info@uk-europe.co.nz

Travel Agent – UK

Questions to ask for a self-catering enquiry for the UNITED KINGDOM

Cottages and farmhouses in the country are reserved Saturday – Saturday. There are 
also some Friday/Friday properties.

Stays “under 7 nights” are available “off season”.

 

  • Ideal rooming arrangements? Couples, singles, number in party etc? Bed configuration?
  • What are their dates? Shuffle the itinerary to make it work for them. E.g. combine 2 x 3/4 night stops into a one week booking. We need dates to provide reliable availability & price.
  • Standard? Moderate/superior/discerning? Do they normally travel business class? Are they 3*, 4*, or 5* clients?
  • Have they been there before? Do they have a particular location? Do you/they need help with geography?
  • Are they wanting to be near a particular town for some reason? Visiting relatives etc.
  • What sort of holiday is this? E.g. serious day-tripping, foodie/wine, village life, major relaxing, visiting family
  • Some properties just have a bath – please confirm a shower is a priority?
  • Some properties have a washing machine/laundry facilities – is a machine a priority? Driers are not normal except in the U.K. where they have combination washer/driers.
  • Is a township or village location a preference or do they imagine a cottage in the countryside?
  • How old are the children? (safety issues) Can clients take their own portacot if necessary?
  • Will they have a car? Are they definitely wanting to use public transport (not ideal in country  locations but not impossible)
  • Are they arriving on an early morning flight into Heathrow, Gatwick or Manchester and travelling straight to their cottage?
  • Are clients likely to do their own research via the internet? Recommend our website – we will refer all enquiries back to you.
  • Cottages rarely have phones. Are they expecting to connect their laptop?